All SOPs
09IT

IT equipment & remote work

Company equipment is provided to perform your job and must be cared for, secured, and returned in the same condition you received it.

Your equipment is company property

  • Laptops, monitors, phones, and peripherals are tracked and assigned to you by serial number
  • Personal use is permitted within reason but never for non-Good Shepherd business
  • Do not install unapproved software, browser extensions, or VPNs
  • Do not share devices with family members or anyone outside the company
  • All equipment must be returned the day employment ends

Remote work expectations

  • Work from a private space — never a coffee shop, airport, or open coworking when handling PHI
  • Always use the company VPN when connecting from any non-office network
  • Lock your screen any time you step away (Cmd/Win + L)
  • Use a privacy screen if working in any shared environment
  • Keep core working hours aligned with your team's time zone

Daily device care

0/5

Lost, stolen, or damaged device

0/5

Returning equipment

When your role changes or your employment ends, all company equipment must be returned in person or via insured, tracked shipping arranged by IT. Wipe nothing yourself — IT performs a forensic-grade wipe to preserve records and confirm compliance.